About Us
Featherton House strives to provide consistent high standards of care at all times. We believe that physical, psychological, social and spiritual well being are inextricably linked and with this as a foundation, our aim is to provide a warm, friendly and homely atmosphere and at all times we respect the rights of our residents to make their own informed choices and decisions.Featherton House staff embrace the fundamental principles of good care practice and are fully aware of their duty of care. All residents are respected as unique individuals, with person-centred care being delivered by promoting independence, privacy and dignity. In this way, we are able to respond to an individual’s needs, wishes and choices and so deliver the desired quality of life.
Staff are both highly trained to exacting standards across the spectrum of care offered and sensitive to the reassurance and comfort that a friendly smile and a kind word can bring. This is achieved by:
- Understanding our clients’ needs.
- Promoting the best care values.
- Training and motivating our staff.
This page is an extract from our service user guide. You can view the full document and find further details about our certification from the Care Quality Commission on our further information page.